Refund Policy

If you request your refund at least seven (7) calendar days before the first scheduled day of your cohort, we refund one hundred percent (100 %) of the amount paid, including any IVU tax actually collected, no questions asked and no penalty.

The refund is processed by the same method you paid with (typically refund to the original card). SCCA issues the refund instruction to Stripe within five (5) business days following approval of the request; the actual time it appears on your statement depends on Stripe and the issuing bank, typically five (5) to ten (10) additional business days.

If your request arrives between seven (7) calendar days before the start and before the first day of the cohort, we no longer process a monetary refund, but you can choose one of these two options, with no penalty:

Transfer your seat to another eligible person. The designated person must (i) meet the same program eligibility requirements, (ii) expressly accept in writing the SCCA Terms and Conditions and Privacy Policy before starting the cohort, and (iii) confirm attendance at least twenty-four (24) hours before the first day. Enrollment data is updated to the new person's name and the certificate, where applicable, is issued in their name at the end of the cohort.

Transfer your seat to a future cohort of the same program within the next twelve (12) months. If the new cohort has a different price, the difference is adjusted (in your favor or billed separately).

To request a transfer, write to scpcpr@gmail.com with your name, original cohort date, and the chosen option (including the name and email of the designated person, if applicable).

Once the cohort has begun (first day of in-person session), no monetary refunds are granted. However, in duly documented exceptional cases — serious illness, family emergency, force-majeure situation — we will evaluate on a case-by-case basis the possibility of transferring your remaining seat to a future cohort of the same program.

Post-start transfer requests must be accompanied by supporting documentation (medical certificate, deployment order, etc.) and will be evaluated within ten (10) business days of receipt. The decision rests with SCCA's reasonable discretion.

If, for operational, regulatory, or force-majeure reasons, SCCA cancels a cohort before its start, we offer the enrolled student two options, at their choice:

Full refund of the amount paid, processed within no more than ten (10) business days from the cancellation notification.

Automatic priority transfer to the next scheduled cohort of the same program, at no additional cost and with no penalty.

If the cancellation occurs after the cohort has begun for reasons attributable to SCCA, the portion proportional to the undelivered material will be refunded, or completion of the program in a subsequent cohort will be offered.

All requests must be sent by email to scpcpr@gmail.com, including: (a) your full name, (b) the email you enrolled with, (c) course and cohort date, (d) type of request (refund, transfer to person, transfer to cohort), and (e) when applicable, supporting documentation.

We confirm receipt of your request within the following forty-eight (48) business hours and resolve within ten (10) business days thereafter.

This policy does not apply to, nor cover: (a) charges for optional services, additional materials, or equipment purchased separately; (b) enrollments in special events (one-off workshops, seminars) whose individual policy is published on its registration page; (c) partial absences of the student for own causes without prior notification; (d) issuing-bank charges (currency conversion, international transaction, intermediation), which are the sole responsibility of the student; nor (e) partial refunds for individual sessions of the cohort once the program has begun.

Chargebacks: if the student initiates a chargeback with their issuing bank without first contacting SCCA and exhausting the procedure under this policy, SCCA will submit the corresponding documentation to the issuing bank to dispute the chargeback and reserves the right to seek from the student the associated administrative costs, without prejudice to applicable legal actions.

In any scenario not expressly contemplated in this policy, SCCA will evaluate the situation in good faith prioritizing a fair resolution for both parties.

For questions about this policy or to initiate a request:

Santa Cruz Compounding Academy, LLC Edificio Médico Santa Cruz, 73 Calle Santa Cruz, Suite 101 Bayamón, Puerto Rico 00960 Email: scpcpr@gmail.com Phone: 787-798-4646